FAQ creation rules 

 

Tasks, FAQ's, Borcov.group

• Headline: describes a problem or asks a "How to" question;

• 1 sentence = 1 step: Do > This > Where;

• Path → Always in Italic;

• Never use 'right-click', 'double-click' (Tablets don't have this option);

• Website builder: For FAQ to be added b2b, websites, builder, domains, emails, erp;

• Use icons {faq_pencil_icon} to mention buttons, never images;

• Image should be understandable. For large (100% width) — use "faq_image_large" template. For small (width = 535px) — use "faq_image_small";

• Give example if possible.

 

Regular text:

• Use normal paragraph text for explanations.
  Example: <p>Your text here</p>

 

Bold text:

• Use bold to highlight important words or short phrases.

  Example: <b>Important</b>

 

Navigation paths:

• Write navigation paths in italic.
  Example: <i>Account → My data → Settings → Authentication Settings</i>

 

Images:

• To add an image, use this format: {faq_image_small link=" " alt_informatio="Short description of what is shown"}
• Choose the correct image type:
  • For images smaller than 535px width → use faq_image_small
  • For images larger than 535px width → use faq_image_large
• Always add a short alt_description saying what the image shows.

 

Buttons and button icons:

• Button icon. Use this format for icons: {faq_pencil_icon}
• Buttons with text. If the button has a text label, describe the button using its text.

Example: Instead of “Click the blue button”, write: Click the “Save” button.

 

Numbered list

Use for steps that must be followed in order.
Correct format:

<ol>

<li>First step</li>

<li>Second step</li>

</ol>

 

Bulleted list

Use for unordered items.
Correct format:
<ul>
    <li>Item one</li>
    <li>Item two</li>
</ul>

 

Notes

Use notes to highlight important additional information.
Example:
{block_info text="<b>Note:</b> YouTube video also supports YouTube Shorts format."}

 

Video
To insert a YouTube video:
{faq_youtube_video url="your-video-url"}

 

Links
Use this format to insert a link:
 {link_"your-url" link_text="Your link text"}
{link page_ref_id="faq/xxx" link_text="Text"}
F.E.: {link page_ref_id="{url page="my-accounting"}doc/api" link_text="API dokumentacijoje."}

 

Mygtukas „Spausdinti“ — naudojamas išsaugoti, parsisiųsti pažymėtą failą;
“Print” button — used to save and download the selected file;
<i class="fa fa-plus"></i> — used to create a new record;
{faq_pencil_icon}  — used to edit the selected record.
<i class="fa fa-eye"></i> — document preview;
<i class="fa fa-check"></i> — used to save a document or record.
{block_info text="<b>Pastaba</b>. Text"} — used for important information
<i class="fa fa-check-square-o"></i> — checkbox 
<i class="fa fa-thumb-tack"></i> — pin
<h4></h4> — for big shrift
<i class="fa fa-save"></i> — for floppy-disc icon